Phones have revolutionized communication around the world. With this technology, however, comes the numerous charges we incur each time we need to use the phone.Making calls can be very expensive for businesses, especially outbound calls centers.
This is where the Voice over Internet Protocol (VoIP) comes in. It’s revolutionizing how phone calls are being made in the workplace.
How VoIP Works
VoIP works by using the internet to make calls instead of standard telephony infrastructure. With a VoIP phone system, you can access all the traditional PBX functions like call waiting, call forwarding, voicemail, conference calls, and caller ID through the internet. You can also integrate VoIP with your desktop or laptop, or with an outbound dialer for speedy calling.
Advantages of the Voip Phone System
Various benefits come from using the VoIP system. These benefits make many businesses switch to the new systems and leave the PBX phone system.
It costs less to install
Saving money in any area can make a huge difference to businesses. Picture this; using VoIP can cut your phone costs by 50%. While this may not happen overnight, you will note the changes as you adopt the new system. These savings are often direct and indirect.
The direct savings you make will be in terms of the installation costs. VoIP can be used on a softphone app. Doing this helps you cut out the cost of having hardware fixed so the system can be in place. All you need is a good internet connection and computers or smartphones that support the feature, and you are set.
Indirect saving comes in terms of saving when working remotely. If you have staff that need to work from home, you will not need to install an elaborate system for them. This will go a long way to helping you work away from the office or manage staff working remotely.
Phone calls cost less
As long as you have a steady connection, you will not have to spend any more to make a phone call. The VoIP uses softphone features on your phone or device to work. Internet charges cost a lot less in the long run than normal phone call charges.
When making international calls, the costs change as well. This is cut when you use the VoIP to make a call. More often than not, you will use the same internet service cost fees to make these calls. This makes communication with international clients easier and cheaper for you.
Data charges have significantly dropped when compared to the cost of phone bills. For this reason, being able to use data for calls comes as a big advantage for many.
You get to stay in the loop
If your work involves a lot of traveling, then chances are you will need to know what’s happening when you’re not in the office. What better way to do this than to have a system that forwards your office calls to you, even when you are away?
You don’t have to wait to get back to the office and return calls. You can do this from wherever you are.
This also helps your employees stay on top of their game. Should they need to travel anywhere, they can do so but still be in contact with clients. Business goes on as usual, making VoIP the easiest way to run your business phone service across multiple sites.
Many people take advantage of the call forwarding feature when they take a break from the office or are away on vacation.
It offers a versatile system
The fact that this is a soft-phone makes it versatile. Users have the choice to download the app on their phone or have it on their computers. This feature makes it flexible as different users can use the systems where they choose. You can also use it on both your computer and your phone.
Factors To Consider When Using VoIP
For you to get the most out of your VoIP systems, there are various things you need to keep in mind. Since this is a new system, you will need someone who will install it for you. Many people on the market claim to install VoIP, and you are bound to be spoilt for choice. These factors are what will ensure you get the most out of your system.
- The monthly fees
- The reputation of the company you get the system from
- The add-ons you can get
- Customer service
- The ease of use of the products and services.
- Secure internet connection
As technology advances, people change the way they do things. You are most likely going to have to change your POTS over time. Switching to VoIP will help you stay on top of the current trend.
One thing you need to be wary of when you are using VoIP on public networks is hackers. Hackers can get your information if you log on to a public Wi-Fi connection. If you do not have your internet when away from the office or home, make sure you get a VPN. VPN will keep your address and internet traffic private and make it difficult for hackers to get to you.
About babelforce
babelforce is a global cloud communications platform focused on No-Code integration and automation. It allows non-technical people to build even the most complex integrated processes for customer-facing teams, particularly in the call center.
