Virtual PBX is telephony over the Internet. It does not require the purchase of expensive equipment or maintenance. Also, there is no need to allocate a separate room. As a rule, call recording, IVR interactive voice menu, auto attendant, call statistics, and call routing are the most requested functionality in the virtual PBX. Virtual PBX easily integrates with your CRM, creating a single environment for communication between employees and customers.
How to make and receive calls?
Don’t forget that the presence of a stable connection to the Internet is a prerequisite for IP telephony operation. You can easily use even Singapore virtual numbers because such offers are presented on a Freezvon Company website and are profitable for all the people who have the desire to improve business coverage. There are several ways to receive and make calls:
- Through free applications on a computer or smartphone (softphones). You need a wired or wireless headset (headset with microphone) to receive calls on your computer. It’s better to pick up a quality headset from a well-known brand.
- Through SIP devices (telephone sets for IP telephony). These are conventional phones that connect directly to the Internet and do not require a personal computer. They have noise immunity and functionality that allows not only making and receiving calls but also working in conference mode, and sending voice and text messages.
Everything is really very simple and lots of additional features greatly improve the whole system.
Other options
IVR menusÂ
This feature is about pre-recorded voice messages that perform the call routing function. IVR is necessary for processing and distributing calls to the right specialists without the involvement of a manager. The process of setting up routing can seem to be a little complicated matter, but the Freezvon provider will select the right features and offer efficient service.
Call routingÂ
It’s an IP telephony feature that automatically answers incoming calls and routes them to available employees (or company departments) according to pre-set rules. This means that customers will always be able to reach the right person or department without having to call other company numbers over and over again.
It is more than just a call-handling technology, it’s an invaluable feature for businesses of all sizes. Small organisations, sole proprietors, large businesses with thousands of customers worldwide, and support and sales departments all benefit from efficient call routing for their employees. There are essential advantages of call routing.Â
- Better quality of customer service.
- Optimisation of business processes due to the even distribution of the load on managers.
- Reduction of waiting time and outflow of potential customers.​​​​​​​
Call routing improves customer satisfaction and increases company profitability. It’s an important step in improving your service. Its absence can damage its reputation and loss of customers. Cloud telephony keeps up with the times, allowing you to manage outgoing and incoming calls via the Internet.Â
Calls recording
All you need to do is to activate the corresponding function in the interface settings of the virtual automatic telephone exchange. The process of recording and storing conversations is a free feature.
The storage of audio files is designed for a certain volume (about 1000 minutes of talks on average, however, get more information about it on the Freezvon website). It is possible to connect additional storage by the current tariff plan.
CallbackÂ
The mentioned option is an important link in the formation of an effective chain of business communication with customers, which confidently leads to the target action - ordering goods or services from your company.
The ability to make a callback in 30 seconds from your website will allow the company to be closer to customers, increase the number of calls, raise the conversion, and increase sales.
The buyer tends to doubt, so a timely hint in the form of a Callback widget on the site can push potential customers to take action. Providing quick feedback to the target audience is an effective marketing technique and a real chance to turn a curious user into a buyer.