Pupsik Studio

Highly recommended through lots of friends with babies.

Pupsik Studio (meaning "baby doll" in Russian) began as a home-based studio that offered comfortable baby pouch carriers that were not only practical and comfortable, but also stylish and affordable.

i ordered a stroller from pubsik. it was mentioned on the site that it is fit for 1 to 4 years old. But the product delivered was too small for even a 3 year old. They have a ridiculous return policy which is as good as no return policy. Their return policy says if you have unpacked/opened the package, no return will be entertained. how would one know if the product is what they ordered is what is delivered without opening the package?

i did not get a return on my purchase. complete waste of money

Ordered a supplement on Monday morning. By afternoon the status indicated as payment received. I had paid extra for a chosen 3hour slot delivery. Item was in stock. But, its 4 days and I have yet to receive my item. Its frustrating when you are in a rush and they don't have a self collect option, nevermind about the delivery fee paid. I emailed them saying I need the item ASAP and that I'm OK to receive it out of my stipulated timeslot. Very poor management. If it were to be me, I would place extra care to new customers, but they just gave excuses that they have overwhelming deliveries (it's not even Christmas or GSS) . Please don't take people's patience for granted.

Much like the previous reviewer, my complaint is about the dreadful exchange / returns experience.

I bought a Rain Cover for a stroller to replace one I'd lost. Before it arrived, we found the original. I retuned the new item untouched, in original packaging having never opened it, under the 30 day money store credit scheme, planning to use the credit to buy a RideSafer Harness.

Almost two weeks passed with no update. I got in touch and they denied all knowledge of the return. I checked the Singpost Tracker ID to find it had been sitting in the local post office for 10 days after failed delivery attempts. Presumably Singpost left a card? But Pupsik did nothing to try and collect the item? Not an encouraging start.

After contacting Pupsik and giving them the reference number, they reluctantly agreed to arrange pickup (!), though not before trying to get me to do it.

A week later they emailed pictures of the item showing the seal was broken on the inside packaging and, in their words, unsellable. I was invited to send them $6 for a redelivery or to come and get it myself.

Quite how the inside seal could have been broken without me having ever opened the package they were unclear about, but absolutely uninterested in discussing. I pressed for a refund but their best counter offer was a 30% restocking fee and a store credit.

A store credit to buy more from these people? I don't think so. I had it redelivered. Having inspected the item, I suspect it was used in the first place, there's a lot of fingerprints on the inside of the rain cover and it was badly folded into the packaging.

We bought the RideSafer elsewhere, and unsurprisingly won't be buying anything from Pupsik ever again.