How do you choose a good Singapore maid agency?
Most expats, old and new will read lots of different reports on what to look out for when selecting a helper. Always be open to “hidden” factors to consider. Here’s a summary of points to consider when choosing a Singapore maid agency:
1. Check out the MOM EA Directory for a listing of the licensed agencies. Sometimes, the MOM change their links, simply Google “MOM EA Directory” and you’ll find the latest directory. You can easily check the demerit points, retention rate, etc. of all the agencies in Singapore.
2. Does the agency have a lot of testimonials from happy employers? This is an indication that they are doing a good job in matching the correct maid to the right employer.
3. Does the agency have a “hidden” agenda? That is to say, are they “using” employers in Singapore to “churn” sales and re-export girls to other countries at a premium.
4. Does the agency have a Match-Point system to match the character and work preference/work experience of the girl to your work priorities and what you require in the character of the girl? One point that is frequently missed is that girls do have certain work that they like to do. If the girl likes cooking and ironing and those are the household chores you need help the most, that girl is probably the best person for the job.
5. Try to go to a few agencies when you are searching for a maid so that you can compare their service levels and widen your search network. This will increase your chance of finding the right girl.
6. Think about whether the package provided to you is value for money and the charges are reasonable. It is also very important to read the Service Agreement and other documents given to you by the agency. Specifically, check about refund, the guarantee period and the number of replacements given to you. Are the replacements free or are there other charges? Typically, you’ll have to pay the outstanding maid’s loan if the girl has only been in Singapore for a few months and such a girl is being transferred to you.
7. Is the agency accreditated for Good Business Practice by the Consumers Association of Singapore? In case of disagreements, you can get CASE to assist you in claiming refunds. In addition, such an agency is also audited by CASE to upholad certain service standards and keep to the rules and regulations of CASE’s accreditation panel.
There are probably many other factors to consider for each individual employer. But, the above factors are some items for your consideration when engaging the service of a Singapore maid agency.
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If you want sound advice Expat Choice suggests you contact 121 Personnel Services Pte Ltd
